Admin Profile - Complete System Control
Who should use this: Store owners, general managers, and senior staff who need full access to all system functions.
What Admins Can Do:
💰 Financial Management:
See all costs and profit margins on every item
Adjust customer account balances (credits, refunds, etc.)
Sell items below minimum price when needed
Access to all financial reports and analytics
📦 Inventory Control:
Add, edit, and delete any inventory items
Manage inventory adjustments (add/remove stock)
Create manual trade-in operations
View and modify all inventory costs and pricing
Access bulk inventory management tools
🛒 Order & Sales Management:
Edit orders even after they're closed
Cancel any order at any time
Process returns for expired sales
Void receipts and closed order receipts
Handle ecommerce refunds
Change which staff member is assigned to orders
👥 Customer & Vendor Management:
Merge duplicate customer records
Merge duplicate vendor records
Access full customer and vendor information
Manage all customer relationships
⚙️ System Administration:
Manage other users and their permissions
Access import/export tools for data management
Control system synchronization settings
Access user management tools
View all system reports and analytics
🔧 Advanced Features:
Access to all bulk management tools
Full control over system configuration
Ability to modify any system settings
Complete audit trail access
Manager Profile - High-Level Operations Control
Who should use this: Department managers, assistant managers, and senior sales staff who need operational control but not full system administration.
What Managers Can Do:
💰 Financial Visibility:
See all costs and profit margins on every item
Access financial reports and analytics
View profit calculations and margins
📦 Inventory Management:
Add, edit, and manage inventory items
Create inventory adjustments
Create manual trade-in operations
Modify pricing and costs
Access bulk inventory management tools
🛒 Order & Sales Control:
Edit orders even after they're closed
Cancel orders when necessary
Process returns for expired sales
Void receipts and closed order receipts
Handle ecommerce refunds
Change order assignments between staff
Sell items below minimum price when needed
👥 Customer Relations:
Adjust customer account balances
Access full customer information
Handle customer service issues
📊 Reporting & Analysis:
Access to all business reports
View performance analytics
Monitor sales trends and patterns
What Managers CANNOT Do:
Merge customer or vendor records (Admin-only)
Manage other users or their permissions
Access system administration tools
Modify core system settings
Sales Associate Profile - Standard Sales Operations
Who should use this: Sales staff, cashiers, and customer service representatives who handle day-to-day sales and customer interactions.
What Sales Associates Can Do:
🛒 Basic Sales Operations:
Create new sales and orders
Process standard returns
Handle customer inquiries
Access customer information
Process payments
📦 Inventory Access:
View inventory items and availability
Check stock levels
Access product information
View basic item details
👥 Customer Service:
Create new customer accounts
Update customer information
Handle basic customer requests
Access customer purchase history
💻 B2B Operations:
Process B2B orders and transactions
Manage vendor documents
Handle purchase orders
Process vendor invoices and memos
📱 Application Access:
Use all Pavilion mobile and web applications
Access customer-facing features
Use point-of-sale systems
What Sales Associates CANNOT Do:
See costs or profit margins (financial information hidden)
Edit closed orders
Cancel orders
Void receipts
Adjust customer balances
Merge customer or vendor records
Access administrative tools
Sell below minimum price
Manage inventory adjustments
Access bulk management tools
Key Differences Summary:
Feature | Admin | Manager | Sales Associate |
See Costs/Profits | ✅ Yes | ✅ Yes | ❌ No |
Edit Closed Orders | ✅ Yes | ✅ Yes | ❌ No |
Merge Records | ✅ Yes | ❌ No | ❌ No |
User Management | ✅ Yes | ❌ No | ❌ No |
Adjust Customer Balances | ✅ Yes | ✅ Yes | ❌ No |
Sell Below Min Price | ✅ Yes | ✅ Yes | ❌ No |
Void Receipts | ✅ Yes | ✅ Yes | ❌ No |
B2B Operations | ✅ Yes | ❌ No | ✅ Yes |
System Administration | ✅ Yes | ❌ No | ❌ No |
Security & Data Protection:
Financial Data: Only Admins and Managers can see sensitive cost and profit information
Data Integrity: Only Admins can merge records to prevent accidental data loss
System Control: Only Admins can modify user permissions and system settings
Order Control: Only Admins and Managers can modify closed transactions
This structure ensures that sensitive business information is protected while giving each user level the appropriate tools they need to perform their job effectively.