When to Use a Credit Note
Use a Credit Note when:
A customer returns items from an Invoice
An invoice was issued with incorrect quantities or prices
A refund needs to be issued
An adjustment must be made to the invoice total
Creating a Credit Note from an Invoice
To return items from an invoice, create a Credit Note directly from that invoice.
Steps
1. Open the Invoice you want to return.
2. Click Credit Note.
3. Enter the Date and Description (if needed) and click the Create Credit Note button.
4. From here, you can adjust the quantities or items that should be returned.
The Credit Note contains the same line items as the original Invoice.
Editing a Credit Note
Steps
Open the Credit Note document.
Update the required fields or line items.
Submit the document.
Processing Payments for Credit Notes
Credit Notes can also be used to process financial adjustments.
Possible actions include:
Applying the credit to another invoice
Issuing a refund
Adjusting the customer balance
The system updates the financial records automatically.
Voiding a Credit Note
If a Credit Note was created by mistake, it can be voided.
Steps
1. Open the Credit Note.
2. Select Void.
3. Confirm the action.
Result
The Credit Note becomes inactive.
Financial and inventory effects are reversed.
