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How do I delete an order?

Learn how to delete a job, sale, special order, or layaway, including what to do if the order has receipts that must be voided first.

You can delete an order from its record page when it is no longer needed. This applies to jobs, sales, special orders, and layaways.

If the Delete button is not available, the order may have one or more receipts attached. Receipts must be voided before the order can be deleted.

Delete an order

  1. Open the order you want to delete. This may be a Job, Sale, Special Order, or Layaway.

  2. Click Delete in the top right corner of the order record.

  3. Confirm the deletion.

⚠️ Orders with active receipts cannot be deleted until all receipts are voided.

Delete an order with receipts

  1. If the Delete button is not available, click the Receipts & Files tab.

  2. In the Receipts section, click the dropdown icon next to the receipt.

  3. Click Void.

  4. Confirm the void action.

  5. Repeat this for each receipt attached to the order.

  6. After all receipts are voided, return to the order record.

  7. Click Delete.

  8. Confirm the deletion.

ℹ️Voiding a receipt removes the receipt from the order but keeps a record of the voided transaction.

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