Automated Messages let you set up pre-defined replies that are sent to customers automatically in specific situations, like when your store is closed or when Terms and Conditions need to be shared.
Managing Automated Messages
1. Open the App Launcher (grid icon), type in Pavilion Settings, and open it.
2. Proceed to the Automatic Messages tab.
Types of Automated Messages
There are two types of automated messages available in Pavilion:
Terms and Conditions – This message is used to automatically send your store’s terms when required.
Out of Business Hours – This message is sent automatically when a customer tries to contact you outside business hours, letting them know you're currently unavailable.
You can activate, customize, or replace either of these messages at any time from the Automated Messages in the Pavilion Settings.
Creating a New Automated Message
1. Click the + Add New button in the top-right corner.
2. You will see a form for creating a new automated message.
3. Fill in the following fields:
Label – The internal name for the message (e.g. “Out of Business Reply”).
Name – A system reference name (auto-generated or manually entered).
Is Active – Check this box to enable automatic replies.
Message Body – The text that will be sent to the customer.
Content Template SID – Optional field for using a saved Twilio template.
Phone Number – Select your Pavilion Twilio number from the dropdown.
4. Once all fields are complete, click Save at the bottom of the page.
