Cancel a job when the customer no longer wants to continue, the job was created by mistake, or the work should not be completed. Canceling a job stops further progress and marks the job as closed after any required payment steps are completed.
Cancel a job
Open the Jobs tab.
Select the job you want to cancel.
On the job record, click the dropdown arrow in the top-right corner.
Click Cancel Job.
In the Cancel Job window, review the job totals.
If needed, enter a Cancellation Fee.
Add a note explaining why the job is being canceled.
Click Continue.
Complete payment for a canceled job
After the job is canceled, Pavilion may open the job in POS so you can collect any remaining balance or cancellation fee.
Review the canceled job line items in POS.
Add the required payment, if needed.
Confirm the amount due is correct.
Click Finish.
The job will be marked as Closed after the cancellation and payment process is complete.
Restore a canceled job
If you need to undo the cancellation, click Restore on the job record. This reopens the job so it can continue through the normal job workflow.