Cancel a Special Order when the customer no longer wants to proceed, the order was created by mistake, or the item is no longer needed. After cancellation, Pavilion can send the cancellation to POS so any cancellation fee or remaining balance can be finalized.
Cancel a special order
Open the Special Orders tab.
Open the Special Order you want to cancel.
In the top-right corner of the order record, click the dropdown menu.
Click Cancel Order.
In the Cancel Special Order window, enter a Cancellation Fee if applicable.
Add a Note if needed.
Click Continue.
Process the cancellation in POS
After the Special Order is canceled, you can send it to POS to collect any cancellation fee or finalize the cancellation transaction.
From the canceled Special Order, click Add to POS.
In POS, review the cancellation line item and any amount due.
In the Payments section, click Add if payment is required.
Add the payment details.
Click Finish.
Pavilion will complete the cancellation and transfer you to the related receipt record.
Restore a canceled special order
Use Restore if the Special Order was canceled by mistake or needs to be reopened.
Open the canceled Special Order.
Click Restore.
Confirm the action if prompted.
The order will be restored so it can be continued.
