Use order cancellation when you need to discontinue an existing order. Canceling an order may reverse the transaction, refund payments, and update inventory levels.
Cancel a sale
Open the order you want to cancel.
Click the cancellation button in the top-right corner of the order record.
In the cancellation window, review the order total and paid amount.
Enter a Cancellation Fee, if applicable.
Add a Note, if needed.
Click Continue.
After the order is canceled, click Add to POS to process the cancelation fee. If you need to undo the cancellation before finalizing it, click Restore.
In the POS, review the cancellation details.
In the Payments section, click Add.
Add the refund or adjustment payment details.
Click Finish to finalize the cancellation.