Elevate Permissions lets an authorized user temporarily approve actions that are outside another user’s normal access level.
This is useful when a team member needs approval for something like:
Applying a discount above their limit
Editing a closed order
Canceling an order
Processing a return or refund
Voiding a receipt
Instead of permanently changing a user’s role, a manager or authorized user can enter their PIN to temporarily grant the needed permission.
Set up a user PIN and maximum discount
Before users can grant or receive elevated permissions, a PIN must be configured for each manager or authorized user.
You can also set a Max Allowed Discount for each user.
Open the App Launcher.
Search for User Management.
Open the User Management tool.
Find the user you want to update.
Click the dropdown icon next to the user’s name.
Click Edit.
Enter or update the following fields:
PIN: Used to authorize elevated permissions.
Max Allowed Discount: Sets the highest discount this user can apply.
Click Save.
ℹ️ The Max Allowed Discount value is ignored if the user already has the Change Inventory Sale Price permission, since that permission allows unrestricted price changes.
Elevate permissions
Once PINs and permissions are configured, an authorized user can grant elevated access when needed.
On a Pavilion page that supports elevation, press:
Ctrl+K on Windows
Cmd+K on Mac
The Elevate Permissions window will open.
Select the authorized user who will approve the action.
Enter that user’s PIN.
Click Authenticate.
Select the permissions to temporarily enable.
Set a Duration for how long the elevated access should remain active.
Click Grant Permissions.
ℹ️ Elevated permissions work on the page where you activated them and in POS. Since POS is available everywhere, the same permissions will also apply there. If you refresh the page or the timer runs out, the permissions will be removed automatically.
Available permissions
The permissions available for elevation depend on your organization’s setup. Common elevated permissions include:
Permission | Description |
Manage Inventory Adjustments | Edit or modify inventory adjustments. |
Adjust Customer Balances | Manually update customer account balances and store credit. |
Cancel Orders | Cancel sales, jobs, layaways, and special orders. |
Change Inventory Sale Price | Set custom sale prices when adding inventory items to orders or POS. |
Change Orders Associates | Modify assigned sales associates and commission shares on orders that already have receipts. |
Change Tax | Select or change the tax group applied to line items and orders. |
Do Giveaways and Donations | Mark sale line items as giveaways or donations. |
Edit Closed Orders | Edit previously closed or finalized orders, including line items and shipping details. |
Include Tax | Add the option to include tax in item or order pricing. |
Process E-Commerce Refunds | Process automated refunds for e-commerce orders through payment gateways. |
Process Returns | Process returns and refunds for sold items. |
Return Expired Sales | Process returns for sales beyond the standard return period. |
View Costs | View item cost details across inventory and sales screens. |
Void Closed Orders Receipts | Void receipts for closed and finalized orders. |
Void Receipts | Void receipts for open orders. |
Permission combinations
Some actions require more than one permission. If only one permission is granted, Pavilion may still block the action.
Common examples include:
Action | May also require |
Process e-commerce refunds | Process Returns |
Cancel orders | Edit Closed Orders, depending on the order status |
Void closed order receipts | Void Receipts |
⚠️ Always ensure that dependent permissions are granted together when performing these actions, otherwise the system may block the operation.