Pavilion user profiles control what each user can see and do in Pavilion. Use this guide to understand the standard profiles and decide which profile fits each user’s role.
Admin profile
The Admin profile is for store owners, general managers, and senior staff who need full system access.
Admins can:
View costs, profit margins, reports, and analytics
Adjust customer account balances
Sell items below minimum price when needed
Add, edit, and delete inventory items
Manage inventory adjustments
Access bulk inventory management tools
Edit orders after they are closed
Cancel orders
Process returns for expired sales
Void receipts and closed order receipts
Handle e-commerce refunds
Change which staff member is assigned to an order
Merge duplicate customer or vendor records
Manage customer and vendor information
Manage users and permissions
Access import and export tools
Control system synchronization settings
Modify system settings
View system reports and analytics
Access audit trail information
Manager profile
The Manager profile is for department managers, assistant managers, and senior sales staff who need operational control but do not need full system administration access.
Managers can:
View costs, profit margins, reports, and analytics
Add, edit, and manage inventory items
Create inventory adjustments
Create manual trade-in operations
Modify pricing and costs
Access bulk inventory management tools
Edit orders after they are closed
Cancel orders
Process returns for expired sales
Void receipts and closed order receipts
Handle e-commerce refunds
Change order assignments between staff
Sell items below minimum price when needed
Adjust customer account balances
Access customer information
Handle customer service issues
Monitor sales trends and patterns
Managers cannot:
Merge customer or vendor records
Manage users or permissions
Access system administration tools
Modify core system settings
Sales Associate profile
The Sales Associate profile is for sales staff, cashiers, and customer service representatives who handle day-to-day sales and customer interactions.
Sales Associates can:
Create new sales and orders
Process standard returns
Handle customer inquiries
Access customer information
Process payments
View inventory items and availability
Check stock levels
Access product information
Create new customer accounts
Update customer information
View customer purchase history
Process B2B orders and transactions
Manage vendor documents
Handle purchase orders
Process vendor invoices and memos
Use Pavilion mobile and web applications
Access customer-facing features
Use point-of-sale systems
Sales Associates cannot:
See costs or profit margins
Edit closed orders
Cancel orders
Void receipts
Adjust customer balances
Merge customer or vendor records
Access administrative tools
Sell below minimum price
Manage inventory adjustments
Access bulk management tools
Profile comparison
Feature | Admin | Manager | Sales Associate |
See Costs/Profits | ✅ Yes | ✅ Yes | ❌ No |
Edit Closed Orders | ✅ Yes | ✅ Yes | ❌ No |
Merge Records | ✅ Yes | ❌ No | ❌ No |
User Management | ✅ Yes | ❌ No | ❌ No |
Adjust Customer Balances | ✅ Yes | ✅ Yes | ❌ No |
Sell Below Min Price | ✅ Yes | ✅ Yes | ❌ No |
Void Receipts | ✅ Yes | ✅ Yes | ❌ No |
B2B Operations | ✅ Yes | ❌ No | ✅ Yes |
System Administration | ✅ Yes | ❌ No | ❌ No |
Why profiles matter
User profiles help protect sensitive information while giving each user the access they need.
Financial data: Only Admins and Managers can see cost and profit information.
Data integrity: Only Admins can merge records.
System control: Only Admins can manage permissions and system settings.
Order control: Only Admins and Managers can modify closed transactions.