Use Reverse Payment when a payment was entered by mistake, bounced, resulted in a chargeback, or needs to be corrected.
Reversing a payment does not delete the original payment record. Pavilion keeps the original payment and creates a reversal record for reporting and audit history.
When to reverse a payment
Reverse a payment when:
A payment was entered by mistake
A payment bounced
A chargeback occurred
A payment needs to be corrected without deleting the original record
Reverse a Payment
Open the invoice associated with the payment.
Select the Payments tab.
Open the payment record you want to reverse.
Select Reverse Payment.
In the confirmation window, complete the required fields:
Reversal Reason: Select the reason for the reversal, such as NSF, Chargeback, Correction, or Other.
Reversal Date: Confirm or update the reversal date.
Note: Add optional details about the reversal.
Select Reverse.
What happens after reversal
After the reversal is complete, Pavilion creates a negative payment entry.
This restores the invoice balance and keeps the original payment record in the payment history.
ℹ️ Note: The original payment is not deleted. Both the original payment and the reversal remain visible in the payment history.
When a payment cannot be reversed
Some payments may not be eligible for reversal.
A payment cannot be reversed if:
It has already been reversed
It is a reversal record
It is an APPLY-type payment, such as a credit memo application
If you need to reverse a payment but the option is not available, contact your system administrator.