Check your username
Make sure you are using the correct Pavilion username.
Your username is usually your work email address, but it may be different in some cases.
If you are not sure which username to use, contact your system administrator.
Check the login page
You can access Pavilion through Salesforce.
Go to: login.salesforce.com
Your organization may also provide a company-specific Salesforce login page. If one login page does not work, confirm with your system administrator which login page you should use.
Reset your password
If your password is not working, reset it.
Go to the Reset Your Password page.
Enter your Pavilion username.
Select Continue.
Check your email for the password reset link.
If you do not see the email, check your Spam, Promotions, Social, or Updates folders.
Check your browser
If your username and password are correct but you still cannot log in, try these steps:
Refresh the page.
Try a different browser.
Clear your browser cache and cookies.
Open Pavilion in a private or incognito window.
Make sure your browser is up to date.
Check your account access
If you still cannot log in, your account may need attention from your system administrator.
Contact your system administrator if:
Your account is inactive
Your username is not recognized
You do not receive a password reset email
You see an access or permissions error
You are not sure which login page to use