Paying with Nuvei in POS
1. Add the order(s) or sale line item(s) to the POS.
2. Under Payments, click Pay with Nuvei Terminal. (If you don’t see this option, contact your administrator to confirm that Nuvei is configured as your payment provider.)
3. Enter the Payment Amount.
4. Click Proceed. The payment request is sent to the connected Nuvei Terminal.
If the payment is approved on the terminal, it is added to POS.
If the payment fails, you’ll see an error message with an option to retry.
You can cancel the payment while it is being processed.
💡 If your organization has more than one Nuvei Terminal connected, Pavilion will prompt you to select which terminal to use before sending the payment request. This allows you to choose the correct device at the time of checkout.
5. To remove a payment before finishing the sale:
Click the X next to it to cancel that payment (1)
Or click Clear All to remove all Nuvei payments, which will void them in Nuvei as well (2)
IF Nuvei payments were closed (Settled) earlier, you can not delete payments from POS because they were already closed (settled) in Nuvei.
Click Remove only from POS to remove all Nuvei payments only from the POS.
6. Click Finish to complete the transaction.
A receipt is created with the Nuvei payment recorded. The receipt also shows the Nuvei payment status:
Succeeded.
Refunding Payments with Nuvei
The Nuvei Refunds button is available in POS under Payments. Refunds can be processed in two ways:
1. From Returns
Open the Returned Sale and select sales that were done via Nuvei . Please review this article to understand Returning Sales in Pavilion.
After adding the Return to the POS, Click Nuvei Refunds to start the refund process.
In the Nuvei Payment Refunds window, select the sales you want to refund and click Add Selected Refunds.
Click Finish to complete the transaction.
A receipt is created with the refunded Nuvei payment recorded.
2. Directly from POS
Add the items you need to return by opening POS and clciking Return.
Select the Sale you wish to Return, click Add.
Click Nuvei Refunds in the Payments section to start the refund process.
In the Nuvei Payment Refunds window, select the sale(s) you want to refund and click Add Selected Refunds.
Click Finish to complete the transaction.
A receipt is created with the refunded Nuvei payment recorded.