The Job Lifecycle
Every Manufacturing Job moves through a series of stages. Here's what each one means:
Draft | You're setting up the job. Add items, materials, and fees. Nothing in your inventory is affected yet. |
In Production | Work has started. The job is active and your team is producing the piece. |
Completed | The piece is done. Your finished item appears in inventory automatically. |
Canceled | The job was canceled. No inventory changes are made. |
If you don`t see the Manufacturing Jobs option please ask your administrator for setup.
Creating a Job
Creating a new job takes less than a minute. Here's how:
Go to the Jobs list in the B2С App.
Go to Jobs tab. Click New button.
Select Manufacturing Jobs record type.
Click Next button.
Fill in the details about the order — who it's for, which store is handling it, when it's due, and a short description of what's being made.
Click Save button.
Adding What's Needed to the Job
Once your job is created, you can add everything that goes into making the piece. This includes raw materials, services, and any extra charges.
Materials & Components
These are the physical materials used to make the piece — gold, gemstones, findings, settings, and so on. To add a Job item component:
Open the job and click the + Item button.
Search for the material or create a new one and then select it.
Enter the quantity or weight as needed.
Save.
💡Adding items here doesn't touch your inventory adjustments yet. Stock is only adjusted when the job is completed.
Services & Labor
Need to include bench labor, engraving, or any other service? Add it the same way as a material — just select a service-type item from the list. Services are tracked for costing purposes but don't affect your physical inventory.
Fees
For one-off charges like rush fees or design fees, use the Add Fee option instead:
Click the + Fee button.
Give the fee a name (e.g. "Rush Fee") and enter the amount.
Save.
Marking Job as Ready
When the piece is finished, you ready the job. This is the moment when Pavilion holds the finished inventory item and records all the material usage.
How to Mark Job as Ready
Click on the In Progress status.
Confirm the action and click Mark as in Progress button.
What Happens Behind the Scenes
Once Job In progress, Pavilion automatically:
• Creates the On Hold adjustments for Inventory Item with the cost and price from the job.
• Records that all materials were consumed (stock is hold accordingly).
Completing a Job
When the piece is finished and ready, you complete the job. This is the moment when Pavilion creates the finished inventory item and records all the material usage.
How to Complete
Click on the Completed status.
Confirm the action and click Mark as Completed button.
A completion form will appear. Check the title and fill in the remaining details — the product category, the vendor, the storage location, and how many pieces were produced.
Click Create button and wait for the process to finish.
⚠ Don't close the window or navigate away while the job is being processed.
Producing More Than One Piece
If the job produced multiple identical pieces, set the Quantity accordingly. You'll also see an option to create them as separate items in inventory:
• Leave it off if the pieces are treated as a batch (same SKU, same cost split equally across all units).
• Turn it on if each piece should be its own individual item in inventory with its own record.
What Happens Behind the Scenes
Once completed, Pavilion automatically:
• Creates the finished Inventory Item with the cost and price from the job.
• Records that all materials were consumed (stock is reduced accordingly).
• Copies any photos or images from the job to the new inventory item.
• Links the job to the finished piece so you always know where it came from.
Editing a Job
While a job is in Draft, you have full flexibility to make changes — add or remove items, adjust quantities, update fees, and edit any details.
💡Once you've added items to a job, the Customer Account and Store fields lock in place. If you need to change either of those, remove all items first, make the change, then add them back.
Once a job moves past Draft into production, item quantities and materials are fixed. If you need to make significant changes at that point, you'll need to reopen the job first (see the next section).
Reopening a Completed Job
Mistakes happen. If you completed a job but need to make a correction — wrong quantity, wrong category, wrong item details — you can reopen it.
How to Reopen
Open the Completed job.
Click In Progress button.
Confirm the action and click Mark as In Progress button.
Confirm in the dialog that appears.
The system will undo the completion: the finished inventory item is removed, and the job goes back to an editable state. You can then make your corrections and complete it again.
⚠ Reopening a job does not automatically return the raw materials to your inventory. The material usage from the original completion stays recorded. If the materials need to go back into stock, that adjustment needs to be made separately.
When You Can't Reopen
If the finished piece has already been sold or reserved for an order, Pavilion will prevent you from reopening the job and will let you know why. To reopen in that case, the reservation or sale needs to be released first.
Once you've resolved that, you can reopen the job, make your corrections, and complete it again as normal.
Quick Tips
• Write a clear, specific description when creating a job — it becomes the inventory item title on completion.
• Add all materials before moving the job to In Production.
• Use fees for charges that don't belong to a physical item (rush fees, design charges, etc.).
• If you produced several identical pieces, decide upfront whether they should be one SKU or separate items — it's easier than reopening later.
• Not sure if a job completed correctly? Check the Manufactured Items section on the job's detail page.