A full inventory count helps you compare the items physically in your store against the inventory records in Pavilion.
Use a full count when you want to scan or search all items in a store, identify missing or extra items, correct item locations, and finalize the count results.
Full count statuses
Status type | Description |
Open | The count is active. You can scan items, search for items, update item locations, and review count progress. |
In Review | The count is ready for discrepancy review. Use this status to review missing, extra, unresolved, or matched items before finalizing. |
Finalized | The count is complete. Pavilion shows the final count results and any remaining discrepancies. |
Count summary fields
At the top of the full count record, Pavilion shows a summary of the count.
The summary may include:
Store: The store associated with the count.
Total Items: The total number of items included in the count.
Matched: Items where the scanned quantity matches the expected quantity.
Unresolved: Items that still need review.
Missing: Items not found during the count.
Warnings: Items found in an unexpected location or requiring attention.
Create a full inventory count
Click the App Launcher.
Search for Inventory Counts.
Open Inventory Counts.
Click New.
Select Full Count.
Click Next.
Select the Store for the count.
Enter a Description.
Click Save.
Scan or search for items
After the count is created, use the count page to scan or search for items.
In the Current Location field, select the location where you are counting items.
In the Enter Item field, scan the item barcode or search by item title, ID, SKU, or barcode.
Select the matching item from the search results.
If the item uses a multi-quantity pricing model, enter the counted quantity.
Click Save.
Pavilion updates the count and shows whether the item is matched, unexpected, missing, or needs review.
Change an item’s location during the count
If an item is found in the wrong location, Pavilion allows you to move it to the correct location during the count.
Click the dropdown arrow on the item tile or item row.
Select Change Location.
Select the correct location.
Click Save.
Return an item to its expected location
If an item should be returned to its original expected location:
Click the dropdown arrow on the item tile or item row.
Select Return to Expected Location.
Confirm the action.
Pavilion moves the item back to its expected location.
Cancel a scanned item result
If an item was scanned by mistake, you can cancel that scan result.
Find the item in the History panel.
Click the dropdown arrow for the item.
Select Cancel Scanning.
Confirm the cancellation.
Reset the count
Use reset only if you need to clear the count results and start over.
Click Reset.
Click Confirm.
Pavilion clears the previous scanning results and lets you restart the count.
Filter items during the count
Use filters to narrow what you see while counting or reviewing.
You can filter by:
Current Location
Show items
Table mode
Grid mode
The Show items filter may include options such as:
All items
Scanned items
Not scanned items
Unresolved items
Potentially missing
Potentially extra
Move the count to review
When scanning is complete, move the count to review.
Click To Review.
Confirm the action.
Pavilion moves the count into the In review status so you can review discrepancies before finalizing.
Review unresolved items
In review, Pavilion shows items that may need action.
Common quantity fields include:
Scanned Qty | Displays the quantity of items that have been scanned or counted during the inventory process. |
Expected Qty | Shows the expected quantity of items based on the inventory records. |
Qty Diff | Represents the difference between the scanned quantity and the expected quantity, indicating if there is a surplus or deficit in the count. |
Resolve discrepancies
Use the discrepancy actions to resolve count issues.
Mark items as found
Use Mark as Found when the scanned quantity matches the expected quantity.
Select the item or items.
Click Mark as Found.
Confirm the action.
Mark items as missing or extra
Use Mark as Missing / Extra when the scanned quantity is lower or higher than expected.
Select the item or items.
Click Mark as Missing / Extra.
Confirm the action.
Pavilion updates the item record to reflect the missing or extra quantity.
Recount an item
Use Recount when you need to correct the scanned quantity for an item.
Click the dropdown arrow for the item.
Select Recount.
Enter the correct quantity.
Click Save.
Finalize the full count
After all items have been reviewed, finalize the count.
Click Finish & Close.
Confirm the action.
Pavilion finalizes the count and displays the final count results.
Re-review or reopen a full count
After a full count is finalized, you may need to review it again or reopen it.
Re-review a full count
Use Re-review when you need to review the finalized count results again.
Click Re-review.
Confirm the action.
Reopen a full count
Use Reopen when you need to move the count back to an open status for additional counting or adjustments.
Click Reopen.
Confirm the action.
Pavilion reopens the full count so you can continue making updates.