Use Nuvei in POS when you need to collect a payment through a connected Nuvei terminal or refund a Nuvei payment from a return.
Take a Nuvei payment in POS
Add the order or sale line item to POS.
In the Payments section, click the dropdown next to Add.
Select Pay with Nuvei Terminal.
In the Nuvei Terminal Payment window, select the terminal.
Enter the Payment Amount.
Click Proceed. The payment request is sent to the connected Nuvei terminal.
If the payment is approved on the terminal, Pavilion adds the payment to POS. If the payment fails, Pavilion shows an error message with an option to retry. You can also cancel the payment while it is being processed.
If your organization has more than one Nuvei terminal connected, Pavilion may prompt you to choose which terminal to use before sending the payment request.
To remove a Nuvei payment before finishing the sale, do one of the following:
Click the X next to the payment to remove that payment.
Click Clear All to remove all payments from the sale.
If the Nuvei payment was already settled, you may not be able to delete it from POS. In that case, use Remove only from POS to remove the payment record from the POS screen.
Click Finish to complete the transaction.
After the transaction is finished, Pavilion creates a receipt with the Nuvei payment recorded.
Refund a Nuvei payment directly from POS
Use this process when you need to start the return directly from POS.
Open POS.
Click Return.
Select the sale you want to return.
Click Add.
Click Nuvei Refunds in the Payments section.
In the Nuvei Payment Refunds window, select the payment you want to refund.
Confirm or adjust the refund amount.
Click Add Selected Refunds.
Click Finish to complete the return.
After the transaction is finished, Pavilion creates a receipt with the refunded Nuvei payment recorded.