Uploading Products to RapNet
To upload Diamond or Jewelry products to RapNet, follow these steps:
Ensure Proper Product Categorization:
Diamond Products: The Inventory Item category must be Diamond - Loose.
Jewelry Products: Any Inventory Item category except Diamond - Loose is considered a Jewelry product.
š”If you need to assign additional categories as Diamond or Jewelry (or modify existing settings), refer to How to Assign Inventory Type to a Category for Sync to RapNet.
2. Upload the Product to RapNet:
š”Note: If you donāt see Sync Management in the App Manager, please contact your administrator.
3. Click App Launcher in the navigation tab bar.
4. Type Sync Management in the search bar and select it.
5. Go to the Sync Jobs tab.
6. Click the Run Now button.
7. Select the Target: RapNet.
Choose the Job Type:
Upload Diamonds
Upload Jewelry
(Optional) Select additional sync options:
Skip image upload
Include deleted items
Click Run Now to start the sync.
Troubleshooting Sync Issues
Why don't I see my synced diamond product on RapNet?
If your diamond product is not appearing on RapNet, check the following:
Missing required attributes: Ensure all mandatory fields (e.g., Rapaport Price, Color, Clarity) are filled.
Product was copied: Copied diamond products are not uploaded. Update the stock number for the original product instead.
No unique data changes: RapNet only updates existing products if non-unique data is modified. Ensure key attributes (Shape, Color, Clarity, etc.) were changed.
Product type mismatch: Verify that the Inventory Type is specified for your product category in Pavilion Settings. Refer to How to Assign Inventory Type to a Category for Sync to RapNet for guidance.
Why isnāt an image added to my synced product on RapNet?
If the product image is missing, check for these possible issues:
Image resolution is too low: Images must be at least 1280 pixels in size.
File format restrictions: Ensure the image is in the correct file format.
Image upload was skipped: If image sync was disabled during the upload sync job, enable it and re-sync.