To cancel a Special Order, follow the steps below:
1. In the App Navigation Menu, locate and click on the Special Orders tab and locate the order you wish to cancel.
2. Select the Cancel Order button by clicking the dropdown menu in the top-right corner of the order record page.
3. A confirmation window will appear. Add a Cancellation Fee if applicable, and include a Note if needed. Click Continue to cancel a Special Order.
4. (Optional) Once the order is canceled, the Restore button becomes available in case you need to undo the cancellation.
5. To proceed, click on the Add to POS button.
6. In the POS, click Add in the Payments section and proceed with adding the payment.
7. Verify all the cancellation information and complete the necessary steps to finalize the cancellation. Click on the Finish button.
8. The Special Order will be canceled, and you will be transferred to the Receipt record of that cancellation.
