Use Sync Management to upload eligible diamond and jewelry inventory items from Pavilion to RapNet.
Diamond products must use the Diamond - Loose inventory category. Jewelry products include any inventory category other than Diamond - Loose.
ℹ️ If you need to assign additional categories as Diamond or Jewelry (or modify existing settings), refer to How to Assign Inventory Type to a Category for Sync to RapNet.
Upload products to RapNet
Open the App Launcher.
Search for Sync Management.
Select Sync Management from the results.
Open the Sync Jobs tab.
Click Run Now.
In the Target field, select RapNet.
In the Job field, choose one of the following:
Upload Diamonds
Upload Jewelry
Select any additional sync options if needed:
Skip Images
Include Deleted
Click Run Now to start the sync.
Troubleshoot RapNet sync issues
Why don’t I see my diamond product on RapNet?
If a diamond product is not appearing on RapNet, check the following:
Required attributes are missing. Make sure all required diamond fields are filled in, such as Rapaport price, color, and clarity.
The product was copied. Copied diamond products are not uploaded. Update the stock number on the original product instead.
No unique data changed. RapNet only updates existing products when non-unique product data is changed. Make sure fields such as shape, color, clarity, or another product detail were updated.
The product type does not match. Confirm that the inventory category is set up with the correct inventory type in Pavilion settings.
Why isn’t an image added to my synced product on RapNet?
If the product image is missing on RapNet, check the following:
Image resolution is too low. Images must be at least 1280 pixels.
The file format is not supported. Confirm that the image uses an accepted file format.
Image upload was skipped. If Skip Images was selected during the sync, run the sync again with image upload enabled.