Use Sync Behavior to control whether an inventory item appears on your website based on its availability, ownership, or stock status.
Sync Behavior is managed from the Online tab on an inventory item record. These settings help ensure products appear online only when they should be visible to customers.
Update Sync Behavior
Open the Inventory item record.
Click the Online tab.
In the Sync Behavior field, choose the visibility option you want to use.
Review any related online settings, such as E-Commerce Categories or E-Commerce Tags.
Click Save.
After saving, the item will follow the selected Sync Behavior rule the next time it syncs with your website.
When to use each option
Option | Use when |
When Available | The item should only appear online while it is available for sale. |
Always Show | The item should stay visible online even when sold or out of stock. |
When Owned | The item should stay visible while your business still owns it. |
Allow Backorders | Customers can buy the item even when it is out of stock. |
Allow Backorders (Notify) | Customers can buy the item and should be told it is on backorder. |
Never Show | The item should not appear on the website. |
Best practices
Use When Available for most standard inventory items.
Use Always Show only when you want customers to continue seeing an item after it sells.
Use When Owned when ownership matters more than current availability, such as items temporarily out on memo.
Use Never Show for items that should not be published online.
Before launching a promotion or collection, confirm that the correct Sync Behaviour is selected so products appear or hide as intended.
GIF recommendation: Add one GIF showing how to open an inventory item, go to the Online tab, update Sync Behavior, and save.